Deaf people and those hard of hearing can’t rely on calling 911 when they have an emergency. Marlee Matlin appeared at the Intrado booth during CTIA to advocate text to 911.
Intrado was a finalist in the CTIA Emerging Technology Awards. The nation’s Tier 1 carriers have committed to fully implementing text-to-9-1-1 services but have not implemented a system, yet.
Intrado offers TXT29-1-1 to provide 9-1-1 text-messaging capabilities. Standard text messaging is used to directly notify authorities of emergencies.
Of Americans polled on this subject, 52 percent said they would text 9-1-1 if they had an emergency. Besides those without the ability to hear, there are also emergency situations where a person may not be able to talk to a dispatcher, where this service will also be helpful.